Application process

Service periods

We review missing service retrospectively to 1 January 2000 (inclusive).

If you are looking to have your service recognised before 1 January 2012, we are required to verify that you were an eligible employee for at least one day in the 2012 calendar year. That means you must have at least one day of service in the 2012 calendar year recorded in our system.

If you do not meet this requirement, you can still have the eligibility of your service reviewed. In this instance, you must submit proof of employment under a relevant industrial instrument that provided long service leave entitlements under the scheme, along with other supporting evidence.

Missing service prior to 1 January 2000 can also be reviewed. Please notify us of your intention by emailing our Service Review team prior to completing your application.

If your employer is no longer operating, you can still apply to have missing periods of qualifying service reviewed.

We consider and assess every application in accordance with our guiding legislation, conducting a case-by-case assessment of the evidence provided. If we recognise your service as eligible following our review, the missing period(s) will be recorded on your Statement of Service.

The review can take several months to finalise. If we notice gaps in information or errors on your application form, delays can occur.