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Levy LoaderLevy Loader is a web-based platform tailored by Coal LSL to enable online upload, validation and submission of monthly Levy Advice forms. It works on a secure site accessible via a standard internet browser.
Data quality is one of the biggest challenges to speedy levy processing. Supporting our employers with instant levy reporting is one of the most significant steps towards streamlining the levy process.
A phased approach to this change has commenced in September 2021 and is expected to take six months to complete. This is designed to ensure you are sufficiently supported when your turn comes to start using Levy Loader.
Once we’re ready to enrol your organisation, we’ll send you an email with the information you need to set up your access. Until then, you must continue to use the existing Levy Advice form and process.
Yes. While we have a phased approach to enrolling employers, to ensure everyone is supported well for this change, ALL employers will be required to use the Levy Loader to submit their monthly Levy Advice form.
Effective as of September 2021, and replacing any information previously provided on authorised users: Levy Loader users replace the authorised contacts we have on file for an organisation.
For that reason, Levy Loader users should include everyone that should be appointed as a contact that can liaise with Coal LSL about long service leave matters, and not be restricted to those who are actively administering levy information for your organisation.
Authorised contacts must be managed via Levy Loader once enrolled; submitting changes by filling an Update Contact Details Form or via the Employer Portal is no longer necessary.
Be assured that you and your team will be well supported when it’s your turn to make this change.
We’ll contact you 2 weeks before we’re ready to enrol your organisation to give you plenty of time to register for Levy Loader, nominate users and review the platform’s terms of use.
While the technology is intuitive, we understand that some processing staff may need additional support with this change: training resources will also be available.
The Primary Contact of an organisation will have to nominate Levy Loader users for their organisation.
To uphold a strict level of security, Primary Contacts must provide a unique email address for each nominated users; a same email address cannot be used to sign up multiple users on Levy Loader (effective as of September 2021, and replacing any information previously provided on email addresses).
Once you have access, you will be required to submit your monthly Levy Advice form via Levy Loader; email submissions will no longer be accepted.
You will have to use a new Levy Advice form that works within the Levy Loader. But don’t worry, it’s similar to what you’ve been using already.
Once you’ve uploaded your form, you may receive alerts about data errors from Levy Loader. You will be required to resolve these before your form can be accepted for processing.
No. Levy Advice forms will continue to be required on the 28th of the month for the previous month, as they are now.
Levy Loader is built on an established secure Salesforce platform and, as a result, inherits stringent security protocols of both Salesforce and Coal LSL’s infrastructure. The Salesforce domain uses a secure connection (https) and is protected by a security certificate, reducing the vulnerabilities associated with email transfer.
Coal LSL will contact employers directly when ready to enrol their organisation onto Levy Loader.
Please continue to use the current Levy Advice form and follow the current process until you hear from us directly.
Yes, as part of continuous improvement, we will adapt the platform as required. We will update all users on significant improvements as they occur.
Note that this phase of Levy Loader does not include submission of back-levies or adjustment levies, which are planned for a future phase.
Yes. The existing employer self-service portal is separate to this technology and will remain available for your ongoing administrative needs.
To log into Levy Loader, users have to:
Follow this link to go to the Levy Loader login page.
To add a layer of security to the login process, Levy Loader requires multi-factor authentication (MFA).
Multi-factor authentication is a security measure requiring users to provide multiple proofs of identity before they can access a website or application. This is often done by entering a code received on your mobile or answering a security question.
Levy Loader is compatible with most apps generating temporary codes. Find out more.
Only the Levy Advice form found on the Active Levies screen of the platform can be used to submit levies on Levy Loader.
The Levy Advice Form available on the Coal LSL website cannot be used to submit levies on the Levy Loader.
Levy Loader currently support the upload, validation and submission of monthly Levy Advice forms only.
All other levy related tasks, such as making levy payments or submitting back-levies and adjustment levies are not included in this phase of Levy Loader. Please continue to follow the current process for those activities.
No. Levy Loader has the ability to save the work you do within it; if you need to amend your Levy Advice form, you can resume where you left off on the platform.
There is no change to the reporting time for online submissions: Levy Advice forms are required on the 28th of the month for the previous month.
Overdue submissions may breach Section 5 of the Coal Mining Industry (Long Service Leave) Payroll Levy Collection Act 1992.
You are required to start using Levy Loader at the date provided for your organisation during enrolment. Outstanding Levy Advices must be emailed using the current form and process.
Admins can go to the Levy Loader account details screen to add users.
Only those granted with Levy Loader admin access can manage users for their organisation. Admins are typically the Primary Contact of an organisation.
Levy Loader users replace the authorised contacts we have on file for an organisation. Find out more.
No, there are no changes to monthly levy payments. Payments are required monthly via direct electronic funds transfer into the Fund; account details are provided on the form.