Login and access

Section: Enrolment


Only those granted with Levy Loader admin access can create user accounts for their organisation. Levy Loader admins are typically the Primary Contact of an organisation.

Primary Contact enrolment is currently managed by Coal LSL: when we’re ready to enrol an organisation, we send the Primary Contact an email with the information they need to set up their access and nominate their users. If a Primary Contact fails to create their account and nominate their users within the indicated time frame, they must contact Coal LSL to proceed with their registration.

Authorised users, once nominated by their organisation’s Primary Contact (or Levy Loader admin), receive an enrolment email including a temporary link to create their account and set their password.

If authorised users (non-admins) fail to create their account within the validity period of the temporary link, they can use the ‘Forgot Password’ button on the Levy Loader login screen to receive a new enrolment email.

To sign into Levy Loader once registered, users have to:

  • enter their email
  • enter their password
  • enter a security code using a multi-factor authentication app.
Section: Email address requirements

Email address requirements

To uphold a strict level of security, Primary Contacts must provide a unique email address for each nominated users; a same email address cannot be used to sign up multiple users on Levy Loader. This is effective as of September 2021, and replacing any information previously provided on email addresses that can be used on Levy Loader.

Please use the email address the Primary Contact of your organisation has provided when nominating you as a user to login to Levy Loader.

Section: Password requirements

Password requirements

Levy Loader passwords must contain:

  • at least 15 characters
  • at least 1 letter
  • at least 1 number.

We recommend your password does not include your username or company name. Never share your login details and password.

Always log out of Levy Loader at the end of a session. You will be logged out automatically if you close your browser window, or after 24h of inactivity.

Section: Multi-factor authentication

Multi-factor authentication (MFA)

To add a layer of security to the login process, Levy Loader requires multi-factor authentication (MFA).

Multi-factor authentication is a security measure requiring users to provide multiple proofs of identity before they can access a website or application. This is often done by entering a code received on your mobile or answering a security question.

If you are not already using an MFA app, we recommend you use the Salesforce Authenticator app. You can download it for free on the App Store or Google Play and install it on your mobile device.

If you are already using an MFA app, Levy Loader may support it. Levy Loader is compatible with most apps generating temporary codes, such as:

  • Google Authenticator
  • Microsoft Authenticator
  • Okta
  • Authy

Users will be prompted to connect an MFA app to their Levy Loader account as they first log in. Simply follow the instructions on screen.

Please ensure your MFA app is always up to date to prevent any login issues.

Section: Video tutorial

Login to Levy Loader

Levy Loader login page

Video tutorial

(Use the corner arrows in the video play bar to expand the video and enter full screen.)

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