Support

To ensure you don’t miss important information, Levy Loader may send you email notifications and in-platform alerts. It is important to read and action these notifications so you don’t have any outstanding tasks preventing your monthly levy submission.

You can control your email notifications and alerts from your Levy Loader profile, under settings. Changing your notification settings will apply to all the accounts you have access to. The notification settings of others who manage the same account won’t be affected.

Note that some notifications cannot be disabled.

You can contact Coal LSL with levy enquiries from the levies screen by using the case messages. Case messages are specific to each levy case; messages sent within a levy case should be related to that case only.

For any platform or support enquiry not related to Levy reporting such as system errors, login or access issues, please use the Support case button located next to the company drop-down box (below the main menu).

Please refer to the Levy advices and payments section of our website if you are looking for general levy support, including on how to complete a Levy Advice Form.