Levy Loader
Levy Loader

Users and authorised contacts

Section: System access

System access

System access specifies what tasks users can perform on Levy Loader; users with Levies access can upload and submit levies. Those with Account Management access can add and manage users. Both access types can be granted for a same user.

Section: Managing users

Managing users

Only those granted with Levy Loader account management access can create and manage users for their organisation.

Account managers can go to the Levy Loader account details screen (active users section) to add users, reset their account or tailor their system access.

There can be up to 8 Levy Loader users per organisation, including the account manager (additional users may be created upon request). Note that a same email address cannot be used to sign up multiple users on Levy Loader.

If you have access to multiple entities, ensure you are currently browsing within the one you wish to manage users for. Use the drop-down box located below the main menu to switch between entities.

Registration reset

Enrolment links are valid for 7 days only.

Users who have not completed the registration process within the validity period of their enrolment link can:

  • use the forgot password link on the login screen
  • ask their account manager to reset their access from the account details screen of Levy Loader.

Account managers who have not completed the registration process within the validity period of their enrolment link must contact Coal LSL to proceed with their registration.

Password reset

Users wishing to change or update only their password should use the forgot password link on the Levy Loader login screen.

Account reset

Registered users wishing to connect a different MFA app or device to their Levy Loader account must ask their account manager to reset their access from the account details screen. This will suspend their Levy Loader access until they complete the registration process again by setting a new password and re-connecting an MFA app and device to their account.

Account managers must contact Coal LSL to reset their account access.

Section: Authorised contacts

Authorised contacts

Levy Loader users replace the authorised contacts we have on file for an organisation. For that reason, Levy Loader users should include everyone that must be appointed as a contact that can liaise with Coal LSL about long service leave matters, and not be restricted to those who are actively administering levy information.

Authorisation type

Account managers must manage their organisation’s contacts via Levy Loader once they have access; submitting changes by filling an Update Contact Details Form or via the Employer Portal is no longer necessary.

You can view and/or manage users for your organisation from the Levy Loader account details screen.

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