Complaints

Coal LSL’s commitment to Complaints Handling

The Coal Mining Industry (Long Service Leave Funding) Corporation (Coal LSL) has a formal Complaints Handling policy and process in place to ensure that complaints are resolved quickly and fairly. Coal LSL is committed to providing a quality service.

How do I lodge a complaint?

We welcome the opportunity to assist you and resolve your complaint quickly and effectively in the first instance. To discuss your complaint with us, please complete the online complaints form or phone us on 1300 852 625 or +61 (2) 4948 3333 and we will try to resolve your matter promptly.

If Coal LSL cannot resolve the matter to your satisfaction, you may lodge a formal complaint by either completing the online complaints form, emailing the Complaints Officer at admin@coallsl.com.au, or mailing your formal complaint to:

The Complaints Officer
Coal Mining Industry (Long Service Leave Funding) Corporation
Locked Bag 2021
Newcastle NSW 2300