Launch of Reimbursements in Online Services

As we continue to improve the delivery of services that make it easy for you to do business with us, we are thrilled to advise the online submission feature for Reimbursements is now available in Online Services.

Effective from Monday 4 September, all reimbursement claims can be submitted via Online Services using the new form.

This streamlined submission process ensures all sensitive data submitted as part of your claim is safe and secure within our platform.

Using the new claim form

Along with the change to online submission, we have updated the form. This is to ensure we receive the right information to help process your reimbursement claims.

We have created a How to Guide to help you understand the new information required and assist you with completing the form.

Access to Reimbursements

To submit a reimbursement claim online, you will need to be a registered user of Online Services with Reimbursement access. This is easy to set up and is done by your account manager.

Account managers should ensure their team have access, and can refer to managing user access for more information.

---

Additional support for you

To support you with the new form and online submission process, we have created a checklist to ensure you are equipped with the information you need.

• Check with your account manager that Reimbursements access has been set up for you (only they can manage your user access)

• Download the new form from Online Services - it is important you use the latest version of the form

• Read our new Guide explaining how to complete the form

• Review the steps for submitting a claim online before your first online submission

• View the new Submitting a claim for reimbursement section on the website

---

More features coming to Online Services

We are expanding Online Services to provide you with a secure way to submit, track and review the progress of your submissions.

Throughout the coming weeks, we will be communicating with you about submitting Leave Applications, Adjustments and Refunds via Online Services.

We will be releasing these features during October, so keep an eye out for more information soon.

---

Here for you

If you need help with the new reimbursement process, we are here to help. Please call your Employer Relations Manager, or our general enquiries team on 1300 852 625, or email us.