Coal LSL is conducting online client satisfaction surveys to keep guiding investment of time and funds into service improvements.
We have once again commissioned independent research company Ipsos Australia to collect your feedback on our behalf.
Surveys will be periodically carried out in four surveying periods between May and November, involving a cross-section of our employer and employee client groups.
Cross-sections will be randomly selected for each survey period. This is a typical research practice for organisations with a large client base, and why it’s important to participate if you receive an invitation; you may not be randomly selected again.
We also welcome feedback from all our clients outside the survey program via our online form or by email.
This survey is focusing on our primary and largest client segments: active eligible employees and registered employers.
Cross-sections of our employer and employee client groups will be randomly selected.
We only require a cross-section of client feedback to provide insights for our decision-making. This is typical research practice for organisations with a large client base.
We welcome feedback from all our clients outside the survey program via our online form or by email.
It is best not to share it; each person’s survey link is unique and valid for one submission only. The link becomes invalid when the survey is filled out once.
No. Be assured that the survey is conducted in the strictest confidence and data is deidentified. Your feedback will not be linked to your email address.
We will not collect payment or ask for your name, address, birthday, LSL Number, Employer ID Number, self-service portal password or any other identification details as part of this survey.
We may only ask you to provide personal information to verify your identity when you call us directly.
While participation is not mandatory, your responses are valued and essential to improve our services.
The survey should take no longer than 10 minutes to complete. You can save, exit and return to the survey at any time during the survey period.