24th November 2020
24th November 2020

What matters to employees?

Did you know that each month our contact centre handles an average of 2,500 calls, 2,000 emails and 400 web enquiries?

Understanding what’s important to employees can help employers improve efficiencies in administering long service leave. Here are a few of the latest topics of interest.

I want to change how many days/hours LSL I am taking. How do I go about doing this?

To change long service leave hours that are already booked/approved by an employer, the employee needs to submit a Leave Cancellation Request form then submit a new In-service Application with the new dates/hours on it. These must be submitted to Coal LSL through an Authorised Contact in their employer’s payroll or HR office.

How do I get my long service leave number?

When an employer advises us of an eligible employee, the employee is issued an individual long service leave number known as their LSL Number. This number is used for all interactions about their leave record and is required for logging into the employee self-service portal. If an employee ever forgets their LSL Number, they can contact our friendly Service team who will be happy to assist.

Can I take my accrued leave at half pay?

Occasionally we’re asked whether employees can take their long service leave at half pay to extend the duration of their leave. In brief: this matter is for discussion between an employee and their employer. Coal LSL’s role is to validate the hours requested for a long service leave period, but how your employer makes the leave payment is by agreement between your employer and yourself.

Why can’t I see my long service leave history and balance on the portal?

When an employee’s leave accrual information is not readily available through the self-service portal, the reason for this is an update has been reported by their employer through the monthly Levy Advice form. The latest leave balance is temporarily unavailable while we process the update. We do not display the previous balance in the interim because we want to provide employees with reliable information that’s as current as possible. If leave accrual information is not available when required through the portal, employees can email us or call us on 1300 852 625 from Monday to Friday between 8:30am and 5:00pm (AEST) for an estimate.

How can I tell if my employer is contributing towards my long service leave entitlements?

An employee can check whether their employer is registered with Coal LSL by entering their employer’s trading name into the ‘Is My Employer Registered’ search feature on our website.

However, being registered for the scheme does not mean the employee’s hours are necessarily being reported to Coal LSL. This may be due to a range of reasons, such as the duties of the employee not meeting the eligibility terms prescribed by the legislation. Therefore, we recommend the employee speaks directly with their employer in the first instance to check if they are deemed an ‘eligible employee’ and their qualifying service is being reported to us. Alternatively, they can contact our team to make enquiries.

Other questions?

Please see our FAQs for other questions you or your employees may have and you’re always welcome to contact us with specific enquiries, too.

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