Document navigationService Review Handbook
If, after reading this information, you’ve identified that you’re eligible for a missing service review, you can ask Coal LSL to investigate by completing an Application for Recognition of Eligible Service (form provided below).
Every application for eligibility is considered through a consistent and thorough process in accordance with the legislation. The process can be lengthy and, at times, we may need to request further information. This is critical to the assessment of an eligible employee as defined under the legislation.
Once the eligibility assessment has been completed, all parties are notified of the outcome of your application.
The diagram below shows which application pathway you will take if deemed eligible for a service review - either a Transitional Service Review (TSR) or a Request to Investigate Eligibility (RIE).
If your record is missing service that took place prior to 1 January 2012, you must have at least one day of service in the 2012 calendar year (recognised by Coal LSL) to be eligible to apply for a Transitional Service Review (TSR).
This is a requirement of the Coal Mining Industry (Long Service Leave) Legislation Amendment Act 2011 (the Amendment Act). If you do not have one day of service in the 2012 calendar year, you cannot apply to have your pre-1 January 2012 service recognised.
Should Coal LSL investigate, and subsequently recognise, missing service for you in the 2012 calendar year, any service prior to this date will then be considered.
Provided you are eligible to apply to have your service recognised, the Amendment Act allows Coal LSL to investigate any missing service retrospectively to 1 January 2000 (inclusive).
A Request to Investigate Eligibility (RIE) looks into whether work you have done since 1 January 2012 is recognised as eligible service.
If Coal LSL recognises your service following an RIE, the hours will be recorded on your statement of service. If your employer is not registered with us, we will ask them to register.
Requests to investigate eligibility are for any periods of service from 1 January 2012.