Under the Freedom of Information Act 1982 (FOI Act) members of the public can gain access to documents or records held by Commonwealth agencies, such as Coal LSL, unless the document is within an exception or exemption specified in the FOI Act.
Applications for access to documents must:
Applications can be submitted by one of these options:
Our Fraud Policy is reviewed annually and addresses the Board’s duties under the PGPA Act and the Public Governance, Performance and Accountability Rule 2014 (PGPA Rule), in particular:
A Fraud framework is in place to ensure that any alleged fraud incidents reported to Coal LSL are taken seriously and dealt with in a swift, transparent and impartial manner. Coal LSL is committed to good governance practices and providing a quality service to all stakeholders.
To report an alleged fraud to Coal LSL, complete and submit the online Fraud Reporting form.
Alternatively, you can write to us detailing the alleged fraud by email or mail: Corporate Services Manager, Coal LSL, Locked Bag 2021, Newcastle NSW 2300
Coal LSL has a formal Complaints Handling policy and process in place to ensure that complaints are resolved quickly and fairly. We are committed to providing a quality service.
If Coal LSL cannot resolve the matter to your satisfaction, you may lodge a formal complaint by completing the online complaints form, emailing the Complaints Officer or mailing your written complaint to: The Complaints Officer, Coal LSL, Locked Bag 2021, Newcastle NSW 2300.
You can access more information about our complaints process in our Complaints Handling Guide.