Governance and operationsGovernance and operations
Ministerial Statements of Expectations provide greater clarity about government policies and objectives relevant to a regulator in carrying out its statutory functions. This statement sets out those expectations in relation to Coal LSL.
Coal LSL is required to provide a Statement of Intent in response to the Government's Ministerial Statement of Expectations, which provides strategic direction in line with the Government's Deregulation Agenda.
Coal LSL is required to comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988. The APPs regulate how Coal LSL can collect, use, disclose and store your personal information and how you can access and correct that information.
The Privacy Impact Assessment (PIA) Register records details of PIAs conducted by Coal LSL since 1 July 2018.
Our Conflicts of Interest Policy is reviewed every 2 years and addresses the organisation’s obligations and the Board’s duties under the PGPA Act (2013) and PGPA Rule (2014).
While avoiding conflicts is generally preferable, in practice there may be some situations in which conflicts of interest cannot be wholly avoided and need to be managed in a way which will withstand external scrutiny and upholds the principles of this policy.
Under the PGPA Act we must:
A Conflicts of Interest framework is in place to ensure that all Coal LSL Officers, staff members, contractors and service providers are aware of the expectations to perform duties in a manner that places public interest above their personal interests; to build public confidence by upholding the integrity and reputation of Coal LSL as an accountable and transparent organisation; and to ensure compliance is achieved with applicable legislation relating to conflicts of interests.
We facilitate regular disclosure of conflicts of interest using various approaches, including access to an online form for all those covered by this policy for when a situation arises, and as a standing agenda item in formal meetings.
Our Fraud Policy is reviewed every 2 years and addresses the Board’s duties under the PGPA Act and the Public Governance, Performance and Accountability Rule 2014 (PGPA Rule), in particular:
A Fraud framework is in place to ensure that any alleged fraud incidents reported to Coal LSL are taken seriously and dealt with in a swift, transparent and impartial manner. Coal LSL is committed to good governance practices and providing a quality service to all stakeholders.
To report an alleged fraud to Coal LSL, complete and submit the online Fraud Reporting form.
Alternatively, you can write to us detailing the alleged fraud by email or mail: Chief Governance Officer, Coal LSL, Locked Bag 2021, Newcastle NSW 2300
Coal LSL understands the importance of working collaboratively with its stakeholders to raise awareness and take appropriate measures to help reduce the risks of modern slavery in its operations and supply chains.
Coal LSL is committed to considering the environmental, social and governance (ESG) risks and opportunities in its selection and performance monitoring of investment managers and advisers. Learn more.
Coal LSL has a formal Complaints Handling policy and process in place to ensure that complaints are resolved quickly and fairly. We are committed to providing a quality service.
If Coal LSL cannot resolve the matter to your satisfaction, you may lodge a formal complaint by completing the online complaints form, emailing the Complaints Officer or mailing your written complaint to: The Complaints Officer, Coal LSL, Locked Bag 2021, Newcastle NSW 2300.
You can access more information about our complaints process in our Complaints Handling Guide.
IMPORTANT: When completing a form electronically, ensure full functionality of fillable fields by downloading the form to your computer before completing it.
Under the Freedom of Information Act 1982 (FOI Act) members of the public can gain access to documents or records held by Commonwealth agencies, such as Coal LSL, unless the document is within an exception or exemption specified in the FOI Act.
Applications for access to documents must:
Applications can be submitted by one of these options: